1. We accept Alipay,West Union,All major credit cards are accepted.
2. Free shipping to most countries. (Except for few reomte countries).
3. For orders less than $5, seller will decide if he will ship packages with a tracking number or not.
4. The order address should be correct. If the address is wrong,buyer needs to cancel the order and place a new order.
5. It’s the buyer’s duty to clear cutoms and pay for import duties, taxes or charges, please pay attention to the tracking information closely and clear customs as soon as you can to avoid any delay in shipment.
6. Most packages will arrive in 60 days or much faster, however, delivery time may vary due to many factors, particularly in peak season of transportation. If you haven’t received the package before the protection time ends, please contact with us for help. Thank you.
1. For strips kits, if ONLY STRIP HAVE small PROBLEM like 1 group LED(3LEDs) cann’t lighting up, Sister LIGHTING CAN ONLY REFUND THE STRIP PART. 100% REFUND for WHOLE KITS is UNacceptable because the driver & controller are in good condition.
2. If the products has not been used and you want to return it, please send it back in 7 days or we will assume that the products have been used.
Q: How can I get a discount?
A: For small quantity, the price is the lowest we can offer.
However, for10pcs(total quantity for one order), you may contact us before payment,
we can probably save some shipping cost for you.
For very big orders, of course we will offer some discount.
Please follow below process to get the discount.
1. Make an order first, do not pay immediately.
2. Leave us a message to tell us the quantity and shipping method you want.
3. We will change the amount for you as soon as possible.
4. Send the payment.
Q: What can I do if I haven’t received the parcel for a long time?
A: If the tracking information shows left China mainland or Hong Kong
but no information on your local post office website, the parcel now is on the way to your country, or arrived at your country but no updated information received from your local post office yet, please be patient to wait.
If the protection time is less than 10 days but you still haven’t got the parcel, please contact us, we will extend the protection time for you and try to find the reason for delay and try to solve and tell you the latest information we got.